Privacy Policy

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Privacy policy

Confidentiality Statement

This policy contains information confidential and proprietary to Eagle Home Improvements (Dorset) Ltd.  This document contains information that is confidential or otherwise protected from disclosure and shall not be disclosed without prior approval.

Definitions

The definition of the Data Controller, Data Processor, Data, Personal Data, Processing is in accordance with the Data Protection Act 1998 and the General Data Protection Regulation.

1. Introduction

This privacy policy governs the use of Eagle Home Improvements (Dorset) Ltd, (“Our, We, Us”) website (http://www.ehidorset.com), and sets out the basis in the way We collect or You provide any Personal Data, and the way in which We process Your (“You, Your”) Personal Data. By using Our website or any associated mobile application (Apps) You agree and accept the terms of this privacy policy in conjunction with the terms and conditions.

2. The information we may hold about you

2.1. What Personal Data do we collect?

For most of the home improvement services, where required, We may collect Your surname, first name, address, postcode, phone number, email and IP address.

2.2. Why do we collect this information?

We use the Personal Data for purposes listed below to Our business or consumer customers by collecting the Personal Data as the Data Controller except where role differs.

a) To enable Us and carry out services for certain legitimate interest purpose which includes driveways, roof renovations, patios, landscaping, wall coatings, conservatory roofing, homes extensions, kitchen and bathroom remodeling and other home improvement services.

b) To respond to enquiries.

c) To provide under consent marketing material which may be interest to you unless opted out.

d) To provide information to Our install team.

e) To publish news.

f) As necessary part of a legal obligation e.g. Your rights under data privacy laws.

g) To analyse how you interact with our website

2.3. How is this information collected?

We may collect Your details from the contact us form, direct emails, enquiries or promotions and any website tracking information related to specific devices.

2.4. Use of the information collected.

The Personal Data is used to contact You via email or other means about Our service provision and to identify You when you engage with Us. Our partners including the install team who are instructed by Us on our behalf in delivering any part of our service to You in 2.2 above. For marketing Our services to You except 

where consent is withdrawn or marketing on behalf of Our customers. Any third party which We use for Data Processing will only process for example the email, until such time either the Personal Data is deleted on exit of a contract or a right which is exercised e.g. right to erase or withdraw of consent.

3. Cookies, and web analytics traffic

Our website may have number of small scripts running in the background to capture web traffic data or retain session information about You. 

You may be able to disable some cookies on Our website under their browser settings however it may affect the way a web site operates. You can  find further information about cookies at www.allaboutcookies.org 

4. Third parties

We work with a few trusted third parties delivering some of the services mentioned above in section 2, who sign up to or adopt a similar level of privacy as Eagle Home Improvements (Dorset) Ltd’s privacy policy concerning how they handle Personal Data. You may obtain a list of third parties who process your specific data by request to dritan@ehidorset.com 

We work with GoDaddy web hosting for Our business based within the U.K. For any email marketing campaigns We use Mail Chimp.

5. Marketing

We may contact you from time to time and send you details of services that We provide which may be of interest to you. We may share your information with other third parties to contact You about services which 

may be of interest to you. Any marketing lists used shall be subject to approved consents where applicable. If you do not wish to receive such requests in the future, please contact us to withdraw. Please note existing marketing from Us prior to the 2nd September 2022, may be treated as retrospective where Personal Data is collected as part of us providing a service.

6. Your rights

As a customer You have several rights in relation to Personal Data, some are listed below. Where applicable We will respond to requests within thirty (30) days or notify you as to who should be responding.

6.1. Subject access requests

If You wish to submit a subject access request, on the information We may hold about You then please email dritan@ehidorset.com . Where We are acting as the Data Controller of the Personal Data We will respond. However, where We are acting as the Data Processor or a third party, We will pass your request onto the relevant Data Controller to respond directly. There is no charge for this except where such request is excessive then it may be chargeable.

6.2. Inaccurate Personal Data

Where We have collected or used Personal Data which you believe is incorrect, then please contact Us with a request to amend the Personal Data.

6.3. Request to withdraw, erase and portability of Personal Data

If You wish to submit a request in relation to withdrawing consent, erasing or porting Your Personal Data We hold on You, then please contact Us. The ICO guidelines provide that some rights may not apply to object (excluded under contact, legitimate interest, or public tasks), erase (excluded under legal obligation or public tasks), portability (excluded under legal obligation, vital interest, public tasks, legitimate interests).

7. Retention of Personal Data

We will retain records no longer than they are required in accordance with Our retention policy or up to 36 months.  If you withdraw/erase earlier, then the data will be deleted, except for legal reasons in which case it will be held for longer.  

8. Personal Data outside the EEA

If any of website design or hosting services are provided outside of the EEA and Personal Data may be transferred by Us in order to provide services to You in 2.2 above outside of the European Economic Area (EEA) this will be subject to either model agreements or Binding Corporate Rules to ensure that higher levels of data privacy are applied.

9. Links to other websites

Our website may contain other website links or content for interest. On entering the other website, We will have no control once You exit Our website. We exclude all responsibility and liability for Personal Data which you may submit once you exit Our website. If you are not sure about entering Personal Data on these other websites, please review their privacy policy.

10. Disclosure of information

We reserve the right to disclose collected Personal Data or any other supporting information in response of a court order, legal action, where consent is given, acquisition, regulator body or where such disclosure is required by law or regulation.

11. Contacting us

If you have any questions in relation to this privacy policy, please contact the Manager at dritan@ehidorset.com